Research Journal of Pakistan Network of Quality Assurance in Higher Education
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Quality Improvement of the Academic Higher Educational Institutions (HEIs) through Students’ Feedback
Muhammad Aslam Bhutto1, Muhammad Wasif, Riaz Uddin
Quality of the academic programs is an important success factor towards ranking of the Universities and Higher Educational Institutes (HEIs) all over the world. Obtaining feedback of students undertaking an academic program has now-a-days become one of the most important source tool towards improving quality of education at higher levels. Generally, the feedback comprises students’ rated answers in response to pre-defined questions. This paper presents details of a study carried out for an academic program at the undergraduate level in NED University of Engineering & Technology, Karachi. The objective of this study is to identify the strengths and weaknesses of the program and to make the appropriate recommendations for improvements and quality assurance. The feedback questionnaire comprised a total of twenty-three questions relating to three attributes about contents of the course, quality of the teaching and resources available for the learning. The survey was conducted by obtaining feedback from the students studying in the said program. A total of 735 students of the first, second, third and final years of the Spring 2016 Semester participated in the feedback survey conducted at the end of semester, but before the conduct of examinations. The feedback questions were statistically analyzed according to the prescribed ratings through an automation process. Complete secrecy about the identification of the students was maintained in the process. With help of the results of the feedback analyses, the strong and weak areas of the program with respect to the three attributes were identified. The recommendations for improvement of the program weakness have been suggested which would help in improving and ensuring the quality of the said program.