|1 SERVICE QUALITY IN HIGHER EDUCATION: STUDY OF TURKISH STUDENTS IN MALAYSIAN UNIVERSITIES, Amran Md Rasli, Mansoor Nazir Bhatti, Nadhirah Norhalim, Tan Owee Kowang
Article attempts to analyze service quality in higher education institutions of Malaysia. Study used Gap Model presented by Parasuraman et al. (1985, 1988) to identify the difference between expected quality and perceived quality in higher education institutions of Malaysia. Study focused to identify gaps of Turkish students in Malaysian universities Five basic dimensions of service quality measured through SERVQUAL (Instrument for service quality measurement), these dimensions are tangibles, reliability, responsiveness, assurance, and empathy. A stratified sample of 41 Turkish students has been selected from top five public universities in Malaysia. Results showed negative service quality gaps in higher education institutions of Malaysia from Turkish students perceptive which indicated perceived service quality is below than expectations of Turkish students in Malaysian universities.
|2 JOB ROTATION, JOB PERFORMANCE, ORGANIZATIONAL COMMITMENT: AN EMPIRICAL STUDY ON
, Faisal Khan, Amran MD Rasli, Rosman Md. Yusoff, Tariq, Abid-ur-Rahman, Muhammad Muddassar Khan
The aim of the study is to investigate the relationship and effect of job variables rotation, job performance and organizational commitment among the employees working in banking sector in Pakistan. Self-administrated questionnaire was distributed by selecting a convenient sampling the data collected were 435 from the employees in the banks. The data were analyzed with the help of Statistical Package of Social Sciences (SPSS). The findings of the study revealed that a positive relationship was found between job rotation, job performance and organizational commitment among the employees, whereas negative relationship was found between job performance and organizational commitment. The study results are useful for the bankers, employees’ and managers. The study also provided the limitations and recommendations for future research.
|3 INTRINSIC MOTIVATION: AN ANALYSIS FOR ELITE PAKISTANI ATHLETES
OF VARIOUS MAJOR SPORTS AND GAMES
, Jamshaid Ahmed, Fahmida Jamshaid
The purpose of this article is to provide an insight and overview of what is known about intrinsic and extrinsic motivation in sports. The article focuses on the assessment of intrinsic and extrinsic motivation in Pakistani sports setup. It then provide to a discussion on the determinants and outcomes of intrinsic and extrinsic motivation. The present research entitled “Intrinsic and extrinsic motivation for Pakistani elite athletes” was conducted to study the importance of intrinsic and extrinsic motivation supported by previous research studies for sports performance. The research was conducted to keep in mind the worst performance of Pakistani athletes in Olympics games since 1948. Examining these basic ideas help to understand the behavior ofPakistani athlete.As mentioned above, we consider that it was essential to go further than the Fortier and colleagues’ (1995) effort by counting athletes’ insight of self-sufficiency, capability and relatedness in order to observe the relationships between intrinsic & extrinsic motivation. It was hypothesized that overall “motivation will positively contribute to the development of sports performance”.
|4 THE IMPACT OF GENDER DISCRIMINATION ON TRAIT SPORTS CONFIDENCE (TSCI) IN PAKISTANI ATHLETE’S, Dr. Jamshaid Ahmed, Fahmida Jamshaid, Bilal Ahmed
The main purpose of the study was to study the gender discrimination and trait sports confidence of Pakistani sport persons with special reference to their socio-cultural factors associated with female sports participation and performance. Another purpose of the study was to examine and find out whether one psychosocial (self-confidence) dimension exercised a stronger influence on gender. The analysis was administered to a sample of 300 (150 males and 150 females) athletes aged 17 to 24 who participated sports at various levels in a variety of sports like cricket, hockey, basketball, table tennis, badminton and athletics. Each of the subjects responded to a modified version of Trait Sports Confidence Inventory (Vealey, R.S. (1986). An analysis of the results illustrated that significant difference existed between male and female player’s trait sport confidence due to the socioeconomic and socio cultural attitudes and environments.
|5 THE EFFECT OF ORGANIZATIONAL CULTURE ON KNOWLEDGE SHARING AMONG ACADEMIC STAFF HOLDING AN ADMINISTRATIVE
POSITION IN UNIVERSITY
, Mohammad Mahmoud, Amran Rasli, Mohd Fauzi bin Othman,
Bawer Marwan Abdulahad
Knowledge sharing is the primary source of gaining competitive advantage and achieving long term success. Knowledge sharing is affected by many factors and the foremost of them is the culture of an organization. Organizational culture will help in developing the knowledge sharing practices among the members of an organization and achieve organizational objectives. The aim of the present study; firstly, to find out how the culture affects knowledge sharing in UTM (Universiti Teknologi Malaysia) and which of the cultural factors are more prevalent in developing knowledge sharing practices; secondly, to determine the level of knowledge sharing among the academic staff holding administrative positions in various faculties and departments of the university. Using a quantitative approach, data were collected through survey questionnaire from a sample of 132 respondents. The analysis was carried out using descriptive and inferential statistics. Three of the dimensions of OC, workgroup support, information technology, and social interaction are found to be most significant in UTM, while reward system is found to be insignificant. Knowledge sharing is found to be high among academic staff holding administrative posts. The study concludes that organizational culture factors, workgroup support, information technology and social interaction are the most important factors that are helping in enhancing knowledge sharing in UTM. Finally, some recommendations related to the future studies are also included like investigating all levels and incorporating both administrative and academic staff, comparison with other public sector universities and between public and private sector universities.
|6 IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION IN HOTELING INDUSTRY , Sanaullah Nazir, Sheraz Khan, Raja Ahmed Jamil, Qazi Shujaat Mehmood
Customer satisfaction is an imperative element of the success for all businesses. One of the biggest challenges of a marketer is how to satisfy and retain the customers. The purpose of this study is to find the impact of customer relationship management on customer satisfaction. A total of 130 participants was selected through purposive sampling from the different hotels of Islamabad city. Data was collected from the participants by using standardized questionnaires. Results revealed that there is a significant positive impact of different elements of customer relationship management (service quality, access to services and service features) on customer satisfaction and businesses cannot succeed without focusing on customer relationship management in this era.
|7 APPLYING MANAGERIAL COMPETENCIES TO OVERCOME BUSINESS CONSTRAINTS AND CREATE VALUES: EVIDENCE FROM SMALL TECHNOLOGY-BASED FIRMS IN MALAYSIA, Amran MD Rasli, Nadhirah Norhalim, Tan Owee Kowang,
Muhammad Imran Qureshi
Study analyzed how technology based frims apply resource-based theory of organizational competitiveness in Malaysia. Data has been collecteted through in-depth interviews, document review and observation. A sample of 13 companies has been adopted for study. The interplay of value creation and managerial competencies as the drivers of competitiveness to overcome business constraints with the perspective of time has been studied. Study investigate three different types of organizational compitencies required to adress four type of organizational constrains which limitize value creation process in the organization. There are few firams who demonstrate the capabalities to compete globally . We propose that Malaysian companies embrace the concept of learning culture to be the driver for the attainment of high value added value creation and managerial competencies whilst overcoming the business constraints faced.
|8 ORGANIZATIONAL JUSTICE MITIGATES ADVERSE EFFECTS OF PERCEIVED ORGANIZATIONAL POLITICS ON EMPLOYEE’S TURNOVER INTENTIONS
, Muhammad Shafiq, Noor Ullah Khan, Mansoor Bhatti, Faisal Khan
The objective of the present study was to investigate the relationship between organizational justice (procedural, interpersonal & distributive) perceived organizational politic and turnover intentions of employees at a workplace. Furthermore the research study exposed that organizational justice mitigates negative effects of perceived organizational politics can and turnover intentions of employees. Sample size of 100 was selected via random probability sampling out of 320 employees from main head office and all branches of bank of Khyber Peshawar KPK Pakistan. The conclusion drawn from the research study that organizational justice (procedural, interpersonal & distributive) has significantly related with perceived organizational politics and turnover intentions of employees at workplace. So managing organizational politics is a very sensitive and critical issue, therefore the study will facilitate human resource managers to cope up with organizational politics and their negative outcomes. To manage the negative outcomes of organizational politics the HR managers should realize the sensitivity of political environment inside organization. The future studies may include all dimensions of justice and other job outcomes with a bigger sample size in order to increase the generalizability of results.
|9 Influence of Celebrity Endorsement on Consumer Purchase Intention for Existing Products: A Comparative Study, Syed Rameez ul Hassan, Raja Ahmed Jamil
Advertisement by Involvement of celebrities becomes an essence in modern competitive marketing environment for high recognition and creation of strong product perception. Celebrity endorsement is the main focus of the study where Pakistani and Indian celebrities with their attributes are used for their endorsement effect on purchase intention. A sample of 300 was taken to assess the contrast between Indian and Pakistani celebrity endorsement effects on purchase intention in Pakistan. Similar and competitive brands are chosen which are endorsed by Pakistani and Indian Celebrities separately. Results of the study showed that endorsement through local and Indian celebrities has similar and not much significant influence on purchase intention in Pakistan, with no major difference by country origin of celebrity. In the study consumer celebrity relationship is assessed and confirms that attributes of celebrity (Local or Indian) are not much important for intent to purchase for existing products but quality, brand image and brand loyalty are the key factors for intention to purchase. Implication for research and practice are discussed.
|10 Preliminary Study of the Impact of Critical Success Factors on
Project Success in Pakistan
, Muhammad Sehail Younis, Aqeel Ahmad
This preliminary study attempts to link among the critical success factors on overall project success in public sector organizations in Pakistan. In this study it’s reflected that major critical success factors (soundness of Business & workforce, planning & control, quality performance and past performance) can enhance the success of the project in Pakistan. The purpose of this preliminary study was to verify the reliability of the survey instrument which has been used in European countries. It was found that the planning & control was the highest Cronbach Alpha value, while the ranged for each constructs in the present study from 0.68 to 0.88. Therefore, based on the Cronbach alpha value score, the proposed survey instrument has fulfilled the basic requirement of a valid instrument.
|11 Financial Performance of Investment Banks: A Comparison, Ihsan Ilahi, Raja Ahmed Jamil, Sibtain Kazmi
Investment banks are the most important contributors in the economic development of a country. And they offer huge impact on capital and credit markets of the country. This study compared the financial performance of top ten investment banks on the basis of credit rating in 2014 for the period of 2009 to 2013. Financial ratios and financial measures were taken for the said purpose. Financial measures were based upon two indicators total asset and total equity. Financial ratios included return on assets ratio (ROA), return on Equity ratio (ROE), Admin Expenses to Profit before Tax Ratio, Cash and Cash Equivalent to Total Assets Ratio, and capital ratio. This study concluded that ranking of banks differs as the financial ratios change.
|12 A Study on Co-integration of Pakistani Stock Market with Selected Asian Stock Markets
, Anjum Shezad, Farzand Ali Jan, Saqib Gulzar, M. Akram Ansari
Pakistani Equity Market has seen many ups and downs since the last two decades. The local investors are feeling themselves much insecure in indigenous investment. The reasons behind are political instability, severe power crises and terrorism which compelled the local investors to go across boarder and need to explore the multiple option of investment in international securities to minimize the investment risk. The main purpose and scope of this study is to explore causal and dynamic linkages of Karachi Stock Exchange, KSE-100 index (Pakistan) with emerging stock markets of Nikkei-225 (Japan), Shanghai Stock Exchange, SSE (China), Kuala Lumpur Stock Exchange, KLSE (Malaysia) and Taiwan Stock Exchange Corporation, TSEC Taiwan. The most recent data is taken from January, 2001 to December, 2013. Monthly stock index observations are taken. Descriptive statistics, Correlation Analysis, Unit Root Test, VAR, Co-integration Test, VECM Test are used to identify the presence of short-term as well as long-term associations. Empirical results indicate that KSE-100 is a volatile market and have suitable level of returns. Moreover, KSE-100 index has not long-term relationship with Japan, Malaysia, Taiwan and China but Taiwan, China and Japan has short run relationships to KSE. The findings conclude that there is a further need of future study to explore the factors of economic integration amongst these equity markets. The study overall exhibits awareness not only for economic and financial decision makers but also for international as well as regional investors about the benefit opportunities of portfolio diversification in these equity markets, funds management and trends of the stock market.
|13 How Does Stock Prices Respond to Various Macroeconomic Factors?
A Case Study of Pakistan
, Ayaz Khan
Over the time everything flourished, at the same token the interrelationship among the stock market prices, returns and macroeconomic factors got attendance of the researchers in the field of finance and economics around the world. In this respect, current study is an attempt to investigate the response of various macroeconomic factors (GDP, Money Supply, inflation, exchange rate and Size of firm) toward stock market prices in case of Karachi Stock Exchange (KSE) over a period of 1971 to 2012. The study utilizes Autoregressive Distributed lag model (ARDL) technique. The results shows that in long run each factor significantly contribute to the stock price while in shot run some factors were significant while some were not but the error correction term shows significant convergence toward equilibrium. The findings of study suggest that for smoothness of stock market the current factors must be targeted.