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Paper Details

Viewing Ascension Health From A Design Thinking Perspective

Natalie W. Nixon

Journal Title:Journal of Organization Design

In this commentary, I discuss how the design thinking concepts of empathy, related worlds, prototyping, ethnography, and story could enhance Ascension Healths organizational design and ultimately its delivery of healthcare services. When organization design integrates a design thinking lens, more meaningful and innovative processes are developed both internally among organizational actors and externally with end users.