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Paper Details

IMPACT OF HOSTED SPEECH TECHNOLOGY FOR HEALTH CARE SERVICE PROVIDERS THROUGH CALL CENTERS

R. Manoharan, Dr. R. Ganesan, K. Sabarinathan

Journal Title:SCHOLARLY RECSEARCH JOURNAL FOR INTERDISCIPLINARY STUDIES
Abstract


Are the patients ( customers ) getting connected with the right medical center ( people ) within the organizations every time they contact? Are call center agents equipped to resolve calls on the first interaction? How do patients ( customers ) perceive the call center in the service proverdiers marketplace; are call center perceived as "easy to do bu siness with"? What is preventing the call center from making every interaction count? Every interaction is an opportunity to wow patients and improve relationships. How interactions are handled is just as important as who handles them. Interactive can help the call center to deliver a superior and reliable customer experience . Whether on premise or in the cloud (hosted), Interactive believers of speech technology and expertise to maximize the value of every interaction. Interactive core Technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment. The market for hosted speech solutions is still les s than half that of on premise, but its growing at a much faster rate. This past recession hasnt been good for anyone, but it has forced technology buyers to consider options caller may have passed on when budgets werent as lean. The pricing model of ho sted solutions, combined with real improvements in flexibility, reliability, and scalability have conspired to boost hosted speech up the adoption chain for many large companies.

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