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Paper Details


Barbaros DAGLI1, Unsal SIGRI2

Journal Title:Reserach Journal of Business and Management (RJBM)

The aim of this study is to explore if mediation can be used as an effective method in conflict management by leaders or not. Principals and vice-principals within this study are described as leaders while teachers are determined as the followers. For this purpose, a survey was made on 239 participants in five schools selected in Ankara, 22 principals and deputy principals were interviewed and a case study was conducted on 210 teachers. Content analysis, case study method, t-test, one-way analysis of variance (ANOVA), correlation analysis were used in the analysis of data that is acquired by using the qualitative and quantitative methods together. Findings showed that relationship conflict is the most encountered conflict type at schools. Its determined that teachers prefer the integrating and compromising style, and similarly leaders prefer these two styles increasingly. In the interviews made with leaders, it is concluded that they are eager to intervene the conflicts, managed the mediation process, the conflicts effected disputants in two basic subjects - motivation and performance and they came to an agreement that the mediators are to be chosen from within the school. In the case study method that was applied on subordinates, it is observed that the followers are for resolving of the three cases by mediation and they have a perception of leaders as managing the current mediation process. When all findings are evaluated it is concluded that mediation is an effective method that can be implemented by leaders to resolve the conflicts at schools.