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Paper Details

Building up an IT Service Management System through the ISO 20000 Certification

Jung-Hoon Park, Hwan-Min Kim

Journal Title:International Journal of Knowledge Content and Technology

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.