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Paper Details

The Relationship between the Training of the Hotel Staff and Their Level of Organizational Commitment: A Study in Five-Star Hotels in Belek Region

Ahmet TAYFUN, Karabey PALAVAR, Serdar P

Journal Title:??letme Ara?t?rmalar? Dergisi (Journal of Business Research-Turk)

Nowadays it is highly hard to gol on the life of the enterprises in a dense competition conditions day by day. New perspectives emerge in the organizations with the competition process. There is a constant and rapid change and progress in some positions such as job satisfaction, motivation, communication and the organizational commitment. In this developing process, the organizations are in search for competition without stopping. In this context, the contributions of the servers have been analyzed for years and still go on their consistency. In addition to the contributions of the servers to the organizations, the expectations of the servers are examined and according to the survey results, the individuals who get positive reply to their expectations buckle down to their duties. One of the methods that are applied for increasing the benefit from the servers becomes education in time and the most important motive for prefer for organizations. The main aim of our study is underlying the level of the relationship between the organizational commitment and education; and the lower dimension of the organizational commitment such as the permanence, the normative and the emotional commitment and education. Whether the stated organizational commitment and the lower dimensions level change or not according to the general education, tourism education and service training is examined. The Belek region is chosen as a field of application of the study. The application is carried out at five star hotels in the Belek region. The study underlines the relationship between the training and organizational commitment and put emphasis on the importance for increasing thee emotional commitment.